BOOKING DEPOSIT FOR YOUR VIETNAM MOTORBIKE TOURS

This business is part of Offroad Vietnam Adventure Travel, and the booking deposit conditions are set by our parent company, Offroad Vietnam.

Reservation

• To reserve our fully guided or semi-guided Vietnam motorbike tours, please send the first booking deposit at least one month before your scheduled departure date. This allows us enough time to secure the motorcycles, guides, accommodation, and other services required for your trip.
• To reserve our self-guided tours (motorbike rentals only), please send the first deposit as soon as you decide to hire the motorcycle(s), provided the requested bike(s) are still available. Motorbike availability can be limited during busy travel periods, so early booking is recommended.
• The client is responsible for all bank charges associated with sending money to us. These may include international transfer fees, currency conversion differences, and, in some cases, additional charges from an intermediary or correspondent bank. Please make sure that we receive the full amount stated on your booking confirmation.
• The remaining balance must be paid before or on the day of departure. If you prefer not to carry a large amount of cash while traveling in Vietnam, you can pay the balance by bank transfer, Western Union cash transfer, or online credit card payment.
• Alternatively, you can pay by credit card at our shop in Hanoi. A 3% bank service charge applies to Visa and MasterCard payments, while American Express payments are subject to a 4% service charge.
• Unfortunately, we do not accept traveler’s cheques or PayPal payments because of their fees and payment conditions. However, we began accepting online credit card payments in March 2017, providing customers with a more convenient way to pay for their Hanoi motorbike rental or Vietnam motorcycle tour.

Cancellation Or Delay Of Booking Deposit

Self-guided tours or motorbike rentals

• A US$ 50 change or postponement fee per booking applies if you need to change or delay your rental dates. However, we do not charge this fee in the event of unexpected circumstances such as serious illness, war, travel bans, or other events beyond your control.
• The booking deposit is non-refundable once the reservation has been confirmed.
• There is no refund for unused rental days if you return the motorcycle earlier than originally booked.
• If you have already paid the rental in full, there is no refund for cancellations made within 7 days before the scheduled motorcycle collection date.

Fully guided or semi-guided tours

• A US$ 100 change or postponement fee per booking applies if you need to change or delay your tour dates. However, we do not charge this fee in the event of unexpected circumstances such as serious illness, war, travel bans, or other events beyond your control.
• The tour deposit is non-refundable once the reservation has been confirmed.
• If you have already paid the tour in full, there is no refund for cancellations made within 14 days before the scheduled tour departure date, or for cancellations made during or after the tour.
• In all cases, a US$100 preparation fee applies. This covers the work and arrangements already made for your motorbike rental or Vietnam motorcycle tour, including preparation of motorcycles and other services.
• For currency conversions, we use the local exchange rate provided by Vietcombank.
• If one or several participants cancel from a group booking, we can offer a refund where applicable. However, the tour price will be recalculated based on the number of remaining riders, and the price per person will usually increase because the group becomes smaller.
• Conversely, if additional participants join an existing group, the total tour price will be recalculated based on the new number of riders. In most cases, this means the cost per person becomes lower because the fixed tour expenses can be shared among more participants.

Insurance

• Our Vietnam motorbike tours do not include personal medical insurance or motorcycle tour accident insurance. Every participant is responsible for arranging suitable insurance before joining a tour.
• Each participant must have individual travel and repatriation insurance that covers motorcycle riding in Vietnam. You should also provide us with the contact details of the nearest insurance company representative or assistance office serving Vietnam. This allows us to contact the appropriate party quickly in the event of an emergency.
• You must have personal medical and travel insurance even if you are a pillion passenger. For passengers, insurance companies will normally provide coverage for accidents, subject to the terms and conditions of your individual policy. Before traveling, make sure your policy specifically covers the activities you plan to undertake, including riding or being a passenger on a motorcycle in Vietnam.

Some Australian riders have recommended CHI Insurance and/or Allianz, saying that their policies did not require a local Vietnamese driving licence and could cover motorcycles with larger engine capacities. However, insurance policies and conditions can change, so you should confirm the current requirements directly with your insurance provider before purchasing a policy.

Lonely Planet has also previously offered travel insurance policies for less than US$100/person, although current availability, pricing, and motorcycle coverage should be checked before purchase.

On our Vietnam motorbike tours, you normally ride for around five hours per day on average. This means that, depending on your policy, you may still have insurance coverage for the other approximately 19 hours of the day when you are not riding. However, always check the exact exclusions, riding requirements, engine-size limits, and medical coverage in your own policy.

If you need information about a Vietnam motorbike driving licence for your insurance application, please follow this link.

• Before joining our trip, each participant must sign a disclaimer confirming that they have arranged appropriate personal insurance. In other words, Offroad Vietnam does not assume responsibility for medical, evacuation, repatriation, or other expenses resulting from an accident, injury, illness, or other unforeseen event during the trip. Any expenses initially paid or incurred by Offroad Vietnam on behalf of a participant in such circumstances must be reimbursed by that participant.

Note About Tour Booking Deposit Conditions

• As a way of saying thank you to our returning customers, we do not require a booking deposit from customers who have traveled with us before. Returning customers can also receive a discount on their next Vietnam motorbike tour(s).
• We generally recommend our Vietnam motorcycle tours for intermediate or experienced riders. However, beginners and novice riders may be accepted if they take our required motorbike riding lesson before the trip. In all cases, riders must have sufficient basic two-wheel riding ability. No refund is available if a rider is unable to ride the motorcycle safely.
• We cannot guarantee specific weather conditions during our tours. Weather or road conditions may sometimes cause a tour to be delayed, changed, or cancelled. No refund is provided when a tour has to be cancelled or interrupted due to weather or other conditions beyond our control.

Contact us at [email protected] for more information or instructions about the booking deposit and payment conditions for your Vietnam motorbike tour with us.

If you would like to learn more about the Vietnam motorbike tours provided by our company, please watch the video below or visit our YouTube channel.